Business challenges
1.Property news response is not smooth
2.Property managers face telephone, site, Social media and other service entrance, can not be found in time service orders
3.To provide multiple services to double the cost of labor
4.Can not really grasp the customer satisfaction situation
5.Can not monitor service quality
Solution
1、Strong global search function
2、Quick new features
3、The recent operation of recording memory function
4、The data completely removed before the confirmation again
5、Personalized custom view
6、Repeat the record of intelligent reminders and inquiries
Business Benefits
1、Multi-service customer channels
2、The owners to enhance the satisfaction
3、Reduce customer complaints rate
4、To reduce the transit time and cost
5、Customer service integration, quality improvement
Real estate industry
Vanke service providers use SF to manage their customers to increase owners' satisfaction
Pharmaceutical industry
Use Sales Cloud to improve customer care and satisfaction
Medical industry
SF to achieve sales processes, business data, unified management of market activities
Retail industry
Use the SF platform to standardize the business process to enhance market share
Retail industry
Use SF to establish the unified national customer platform to enhance market influence
Wealth industry
Salesforce platform to create excellent customer service system of Hang Tang Wealth