Digital property services: In the context of "Internet+", the integration of property management and other industries has become possible. Property companies must maintain and increase the value of properties for owners.
Digital property services
With the help of salesforce's strong construction and expansion capabilities, Celnet customizes the CRM system to meet the in-depth needs of the enterprise, realizes 360° customer portraits, and quickly supports comprehensive property services and internal management processes.
The whole business process chain from the client, the owner and the broker realizes the construction of a point-to-face information system, and creates a customer contact leasing platform covering the entire business cycle.
The Celnet IoT platform adopts the “end-to-end” IoT ecosystem, which can remotely connect all “things”, manage equipment and collect data. It is fully integrated with Salesforce cloud services to further realize real-time event management, rich data analysis and visualization.
-> 04 Commercial Operation Management Platform
Celnet business operation management platform provides operation management tools for property business operations, including merchant cashiers, business applets/park apps, intelligent access to banks and automatic accounting systems, combined with CRM and intelligent systems (such as access control, parking, etc.) While providing convenience to customers, as well as attracting traffic to businesses, businesses can also provide differentiated services for different user groups (automatically identified by the system) in the property business circle. The property company realizes business transaction analysis, user customer group analysis, and targeted design of marketing plans through the operating platform. The system provides transaction data support for each marketing plan implementation effect, forming a closed feedback loop.
-> 05 Customer interaction platform
Celent's customer interaction platform aims to connect the life cycle of individual customers and build a complete closed loop of corporate customer management. It not only helps individual customers achieve experience change, but also helps corporate customers achieve management change. Use data to enhance insights, output accurate brand positioning and marketing strategies, and continuously optimize results based on data tracking. Through algorithms, interact with customers in multiple formats to help multi-format marketing and improve brand and satisfaction.
01 Property CRM
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Service numberRegistration & Landing&Real Estate Binding Report Submission&Complaint Suggestions&Visitors Release Property Payment&Community Activities&Property Announcement Co-resident Management&Personal Center
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Community activitiesGroup Management &Member Management Content Operation&Activity Execution
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Appeal functionReport management & repair report management, complaint management & walk management
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Active serviceVisit Management & Release Management Vacant House Management & Active Service
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Report managementVisit report & report report & recovery rate table & collection rate table
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Cloud call centerReport management Complaint management Satisfaction survey
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Customer managementCustomer Information Management &Guest Relations Event Management
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Real estate managementPublic District Management Project Management Building Management House Management
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Service content management物Industry management Housing maintenance Complaint management Satisfaction survey Market activity management
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Social media cloud service managementOfficial Account Management Fan Management Employee Management Menu Management
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Request report managementComplaint Report Report Response Rate Report Repair Response Rate Report Revisit Work Order Statistics
02 Rental and Sale Platform
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User desktop -
Property ManagementThe real estate dictionary information accurate to the room is not repeated throughout the system. Store personnel applications need to be reviewed by the area to avoid re-ordering
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Customer source managementCovers the customer’s active information of owners, tenants and buyers, the whole system is not repeated, all personnel can be added without review, the system controls the uniqueness of customers with mobile phone numbers
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Contract managementInteroperable data is automatically filled or can be associated with input matching to improve efficiency
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Intention Fund Management -
Commission managementFully supports the collection of commissions and increased commissions, distinguishing owners and customers
Support complex logic such as commission refund and corresponding performance processing
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Transaction reportPerformance distribution is open and transparent, and any objections to internal checks can be appealed
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After-sales managementAfter-sales management, global view design, unified management of after-sales business with transaction as the dimension
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Performance indicator reportCustomized performance indicators, follow up with actual assessment methods
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Broker APP-HomeMobile design style, clear functions, simple operation, easy to use
03 IoTplatform
Celnet platgform
| Main functions of Celnet cloud platform
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Real-time data module -
Inspection module -
Dashboardmodule
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Vedio module -
View module -
Data module management
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Alarm module
| Industry layout display and industry application display
04 Commercial Operation Management Platform
04 Commercial Operation Management Platform
| Industry Application
Residential complex, office complex
05 Customer interaction platform
05 Customer interaction platform
| Build your ownCDP（Customer data platform）
Successful customer
