Use Veevlink to provide on-site services to quickly provide customers with smarter and more personalized mobile and on-site services
Convenient customer repair channels
Through your corporate social media, your customers can initiate service requests and submit repair information. Veevlink micro-field service application allows you to quickly obtain customer service information and respond quickly in the first time
Field service staff work management
With the check-in function, your field service staff can effectively record the time of arrival and departure at the customer site. Regarding the status of the service site, your service staff can take pictures via mobile phones, fill in the site parameters and return the site information. Allow service managers to more effectively grasp the working status of field staff
Smart arrangement and assignment of work
Your field service staff, even if they are not in the company, can quickly receive the work order information assigned by the dispatcher through the social network. Significantly save the cost of communication
Customer satisfaction acquisition
When your field service staff confirm the completion of the service work on the social network, the Salesforce system can instantly push the satisfaction survey questionnaire to the customer through the social network, so that the customer can give feedback on the service work in the first time
