数字化物业服务

Digital property services: In the context of "Internet+", the integration of property management and other industries has become possible. Property companies must maintain and increase the value of properties for owners.

Digital property services

-> 01 Property CRM

With the help of salesforce's strong construction and expansion capabilities, Celnet customizes the CRM system to meet the in-depth needs of the enterprise, realizes 360° customer portraits, and quickly supports comprehensive property services and internal management processes.

-> 02 Rental platform

The whole business process chain from the client, the owner and the broker realizes the construction of a point-to-face information system, and creates a customer contact leasing platform covering the entire business cycle.

-> 03 IoT platform

The Celnet IoT platform adopts the “end-to-end” IoT ecosystem, which can remotely connect all “things”, manage equipment and collect data. It is fully integrated with Salesforce cloud services to further realize real-time event management, rich data analysis and visualization.

-> 04 Commercial Operation Management Platform

Celnet business operation management platform provides operation management tools for property business operations, including merchant cashiers, business applets/park apps, intelligent access to banks and automatic accounting systems, combined with CRM and intelligent systems (such as access control, parking, etc.) While providing convenience to customers, as well as attracting traffic to businesses, businesses can also provide differentiated services for different user groups (automatically identified by the system) in the property business circle. The property company realizes business transaction analysis, user customer group analysis, and targeted design of marketing plans through the operating platform. The system provides transaction data support for each marketing plan implementation effect, forming a closed feedback loop.

-> 05 Customer interaction platform

Celent's customer interaction platform aims to connect the life cycle of individual customers and build a complete closed loop of corporate customer management. It not only helps individual customers achieve experience change, but also helps corporate customers achieve management change. Use data to enhance insights, output accurate brand positioning and marketing strategies, and continuously optimize results based on data tracking. Through algorithms, interact with customers in multiple formats to help multi-format marketing and improve brand and satisfaction.

01 Property CRM

Service number
Registration & Landing&Real Estate Binding Report Submission&Complaint Suggestions&Visitors Release Property Payment&Community Activities&Property Announcement Co-resident Management&Personal Center
Community activities
Group Management &Member Management Content Operation&Activity Execution
Appeal function
Report management & repair report management, complaint management & walk management

Active service
Visit Management & Release Management Vacant House Management & Active Service
Report management
Visit report & report report & recovery rate table & collection rate table
Cloud call center
Report management Complaint management Satisfaction survey

Customer management
Customer Information Management &Guest Relations Event Management
Real estate management
Public District Management Project Management Building Management House Management
Service content management
物Industry management Housing maintenance Complaint management Satisfaction survey Market activity management

Social media cloud service management
Official Account Management Fan Management Employee Management Menu Management
Request report management
Complaint Report Report Response Rate Report Repair Response Rate Report Revisit Work Order Statistics

02 Rental and Sale Platform

User desktop
Property Management
The real estate dictionary information accurate to the room is not repeated throughout the system. Store personnel applications need to be reviewed by the area to avoid re-ordering
Customer source management
Covers the customer’s active information of owners, tenants and buyers, the whole system is not repeated, all personnel can be added without review, the system controls the uniqueness of customers with mobile phone numbers

Contract management
Interoperable data is automatically filled or can be associated with input matching to improve efficiency
Intention Fund Management
Commission management
Fully supports the collection of commissions and increased commissions, distinguishing owners and customers

Support complex logic such as commission refund and corresponding performance processing

Transaction report
Performance distribution is open and transparent, and any objections to internal checks can be appealed
After-sales management
After-sales management, global view design, unified management of after-sales business with transaction as the dimension

Performance indicator report
Customized performance indicators, follow up with actual assessment methods
Broker APP-Home
Mobile design style, clear functions, simple operation, easy to use